Compliance Management for Theme Parks
Handle ride safety, guest operations, and regulatory compliance with digital tools built for amusement park operations.
The Challenge
Theme parks face the most intense safety scrutiny of any leisure venue - daily ride inspections, annual thorough examinations, NDT testing, and constant HSE oversight. With hundreds of seasonal staff operating complex machinery, paper-based systems make it impossible to prove every ride was checked before opening, track which operators are authorised for which rides, or demonstrate maintenance history when incidents occur. Problems surface during HSE inspections, insurance audits, or worse - after a guest is injured.
How Assistant Manager Solves Theme Parks Compliance
Each module is designed to address the specific challenges theme parks businesses face every day.
Checklist Management
Theme parks need ride-by-ride checklists that match manufacturer requirements and ADIPS guidance, with different frequencies for daily, weekly, and annual inspections, plus zone-based checks for guest areas
The Problems
Why This Matters for Theme Parks
- Pre-opening ride checks are rushed or skipped during busy periods, with operators ticking boxes without actually inspecting restraints, sensors, and safety systems
A faulty restraint or sensor goes undetected, leading to a ride stoppage with guests on board or worse - an incident that triggers HSE investigation
- Zone checks for queue lines, pathways, and guest areas are inconsistent, with paper logs showing checks were done but no verification of what was actually inspected
Trip hazards, broken barriers, or damaged surfaces go unnoticed until a guest is injured and your paper log provides no defence
The Solution
How Checklist Management Helps
Ride-specific digital checklists with mandatory photo evidence, GPS verification that operators are at each ride, and timed completion requirements that prevent rushing
Every ride has documented evidence of thorough inspection, every zone check is verified with photos, and managers are alerted immediately when checks are overdue or incomplete
Use Cases:
- • Daily pre-opening ride safety checks with photo evidence of restraints and sensors
- • Weekly ride maintenance inspection checklists aligned to manufacturer schedules
- • Zone inspection rounds covering queue lines, pathways, and guest areas
- • Water ride chlorine and pH testing logs with automatic out-of-range alerts
- • Food outlet HACCP and temperature monitoring
- • End-of-day ride shutdown and securing procedures
- • Seasonal ride winterisation and recommissioning checklists
Feature Screenshot
Checklist Management
Real-World Examples
Example 1: Pre-opening ride checks are rushed or skipped during busy periods, with operators ticking boxes without actually inspecting restraints, sensors, and safety systems
Real Scenario
"A roller coaster restraint sensor fails mid-morning. Investigation reveals the pre-opening check was completed in 3 minutes for a ride that requires 15 - the operator admits they didn't actually test each restraint because they were rushing to meet opening time."
Example 2: Zone checks for queue lines, pathways, and guest areas are inconsistent, with paper logs showing checks were done but no verification of what was actually inspected
Real Scenario
"A guest trips on a raised paving slab in a queue line and breaks their wrist. Your zone check log shows the area was inspected that morning, but staff can't describe what they checked - the solicitor argues the check was purely cosmetic."
Employee Scheduling
Theme parks need scheduling that enforces ride-specific authorisations - you can't just move staff between attractions without checking they're trained and signed off for each specific ride
The Problems
Why This Matters for Theme Parks
- Operators are scheduled for rides they're not authorised to operate because managers don't have visibility of individual ride authorisations when creating rotas
Unauthorised operators run rides, creating serious safety risk and regulatory exposure if HSE discover non-compliance during an investigation
- Peak season brings 200+ seasonal staff, but rotas are created on spreadsheets without tracking who has completed induction, ride training, or first aid certification
Untrained staff are left unsupervised in guest areas, leading to poor customer service, safety incidents, and reputational damage during your busiest periods
The Solution
How Employee Scheduling Helps
Scheduling system with ride-specific authorisation checking, automatic qualification verification, and real-time visibility of who can operate each attraction
Every shift is covered by properly authorised operators, seasonal staff are automatically excluded from roles they're not trained for, and managers can see at a glance who can cover any ride
Use Cases:
- • Ride operator scheduling with authorisation verification
- • Seasonal staff rota planning with training status visibility
- • Cross-training tracking to maximise operational flexibility
- • Minimum staffing level enforcement per ride and zone
- • Supervisor and first-aider coverage requirements
- • Peak period and event day staffing management
- • Working Time Regulations compliance for young seasonal workers
Feature Screenshot
Employee Scheduling
Real-World Examples
Example 1: Operators are scheduled for rides they're not authorised to operate because managers don't have visibility of individual ride authorisations when creating rotas
Real Scenario
"During an HSE investigation following a near-miss, inspectors discover the operator that day wasn't authorised for that specific ride - they'd been trained on similar rides but never completed the sign-off for this one. The manager scheduled them because they were available."
Example 2: Peak season brings 200+ seasonal staff, but rotas are created on spreadsheets without tracking who has completed induction, ride training, or first aid certification
Real Scenario
"It's the August bank holiday and three ride operators call in sick. The duty manager pulls staff from other areas to cover, not realising two of them only completed their induction yesterday and haven't been trained on guest interaction or emergency procedures."
Time Clock & Attendance
Large theme parks need attendance tracking that works across multiple zones and rides, with location verification to confirm staff are actually at their assigned positions - not just clocked in somewhere on site
The Problems
Why This Matters for Theme Parks
- With staff spread across a large site, there's no accurate record of who is actually at which ride or zone at any given time, especially during shift changes
When an incident occurs, you can't prove which staff were present, who was supervising, or whether adequate coverage was maintained
- Seasonal staff work inconsistent hours and paper timesheets are completed from memory at the end of each week, leading to payroll disputes and inaccurate records
Payroll costs are inflated by time theft, staff disputes drain management time, and you have no accurate attendance records for incident investigation
The Solution
How Time Clock & Attendance Helps
Mobile clock in/out with location verification, zone-based attendance tracking, and real-time visibility of staff positions across the park
You know exactly who is where at any moment, payroll is accurate, and incident investigations have reliable attendance data
Use Cases:
- • Zone-based clock in/out with GPS verification
- • Real-time staff location visibility for duty managers
- • Break tracking and compliance for young workers
- • Accurate timesheet generation for weekly payroll
- • Shift handover documentation between operators
- • Overtime tracking during peak season
- • Attendance records for incident investigation support
Feature Screenshot
Time Clock & Attendance
Real-World Examples
Example 1: With staff spread across a large site, there's no accurate record of who is actually at which ride or zone at any given time, especially during shift changes
Real Scenario
"A guest is injured during a busy period. The parent claims no staff were supervising the area. Your paper timesheets show 4 staff were on duty, but CCTV is inconclusive and you can't prove where each person was at the time of the incident."
Example 2: Seasonal staff work inconsistent hours and paper timesheets are completed from memory at the end of each week, leading to payroll disputes and inaccurate records
Real Scenario
"A seasonal worker claims they worked a full 8-hour shift. Their supervisor says they left early. With no clock-in/out records, you either pay for hours not worked or face a grievance from the employee."
Training & Development
Theme parks need ride-specific training that covers manufacturer procedures, emergency protocols, and guest safety - with robust assessment to prove operators are competent, not just 'trained'
The Problems
Why This Matters for Theme Parks
- Ride operator training is delivered verbally with paper sign-off sheets, and there's no way to verify operators actually understand emergency procedures for each ride
When an emergency occurs, operators freeze or make wrong decisions because their training was inadequate - and you can't prove what training was delivered
- Seasonal staff complete induction in their first week then receive no further training, with certificates stored in personnel files that nobody checks until an incident occurs
First aid and safety certifications expire without notice, leaving the park without adequate qualified first responders during peak periods
The Solution
How Training & Development Helps
Ride-specific training modules with video content, competency assessments, automatic certification tracking, and mandatory refresher scheduling
Every operator demonstrates competency before being authorised, certifications are tracked automatically, and you can prove exactly what training each person completed
Use Cases:
- • Ride-specific operator training with competency assessment
- • Emergency procedure training for each attraction type
- • First aid and AED certification tracking
- • Guest evacuation procedure training
- • Seasonal staff induction with completion verification
- • Annual refresher training scheduling and tracking
- • Supervisor and duty manager development programmes
- • Water safety qualification tracking for water rides
Feature Screenshot
Training & Development
Real-World Examples
Example 1: Ride operator training is delivered verbally with paper sign-off sheets, and there's no way to verify operators actually understand emergency procedures for each ride
Real Scenario
"A ride stops with guests suspended at height. The operator panics and attempts an unsafe manual override instead of following the documented procedure. Investigation reveals their 'training' was a 10-minute walkthrough with no assessment or sign-off on emergency procedures."
Example 2: Seasonal staff complete induction in their first week then receive no further training, with certificates stored in personnel files that nobody checks until an incident occurs
Real Scenario
"A guest has a cardiac arrest. The nearest 'first aider' attempts CPR but hasn't been trained since their certificate expired 18 months ago. The outcome is worse than it should have been, and investigation reveals multiple expired first aid certificates across the park."
HR Management
Theme parks with large seasonal workforces need HR systems that scale quickly, track role-specific authorisations, and provide instant access to critical information across a large site
The Problems
Why This Matters for Theme Parks
- Ride authorisation records are kept in paper files, and there's no quick way for supervisors to verify if an operator is authorised for a specific ride before assigning them
Unauthorised operators run rides because checking paper files is impractical during busy periods, creating safety and compliance risk
- With 200+ seasonal staff, tracking right-to-work documents, DBS checks for roles involving children, and emergency contacts becomes overwhelming on paper systems
Staff work with expired right-to-work permissions, roles requiring DBS aren't properly checked, and emergency contacts are outdated or inaccessible when needed
The Solution
How HR Management Helps
Complete employee profiles with ride authorisation tracking, certification management, right-to-work verification, and mobile access to emergency information
Every operator's authorisations are instantly verifiable, compliance documentation is current and accessible, and emergency contacts are available on any device
Use Cases:
- • Ride authorisation tracking with supervisor sign-off
- • Right-to-work verification for seasonal staff
- • DBS check tracking for children-facing roles
- • Emergency contact quick access from any zone
- • Seasonal contract and returning worker management
- • Cross-park authorisation visibility for supervisors
- • Certification and qualification document storage
Feature Screenshot
HR Management
Real-World Examples
Example 1: Ride authorisation records are kept in paper files, and there's no quick way for supervisors to verify if an operator is authorised for a specific ride before assigning them
Real Scenario
"HSE ask for proof that every operator on a specific ride over the past month was authorised. It takes two days to manually cross-reference paper training records with shift rotas - and you discover two gaps you hadn't noticed."
Example 2: With 200+ seasonal staff, tracking right-to-work documents, DBS checks for roles involving children, and emergency contacts becomes overwhelming on paper systems
Real Scenario
"A seasonal worker collapses on shift. While waiting for the ambulance, the first aider needs emergency contact and medical information - but the personnel file is locked in HR and nobody has the key. Critical allergy information isn't communicated to paramedics."
Risk Assessment
Theme parks need risk assessments for every attraction that align with ADIPS guidance and HSE expectations, plus flexible assessment tools for temporary attractions and events
The Problems
Why This Matters for Theme Parks
- Generic ride risk assessments were created during installation and never updated when operating procedures changed or modifications were made
Risk assessments don't reflect actual hazards, providing no real protection for guests and no defence when HSE investigate an incident
- Special events, seasonal attractions, and temporary installations have no specific risk assessments because it's just for a few weeks
When an incident occurs at a temporary attraction or event, there's no documented risk assessment to demonstrate hazards were considered
The Solution
How Risk Assessment Helps
Attraction-specific risk assessments with AI-suggested control measures, modification tracking, and automatic review reminders linked to operational changes
Every ride and attraction has a current, specific risk assessment that reflects actual operations, with clear audit trails showing how risks have been managed
Use Cases:
- • Ride-specific risk assessments aligned to ADIPS guidance
- • Queue line and guest area hazard identification
- • Water ride-specific hazards including drowning prevention
- • Temporary attraction and seasonal ride assessments
- • Event and special activity risk assessments
- • Modification tracking with risk reassessment triggers
- • Contractor and third-party attraction oversight
Feature Screenshot
Risk Assessment
Real-World Examples
Example 1: Generic ride risk assessments were created during installation and never updated when operating procedures changed or modifications were made
Real Scenario
"A ride is modified to increase throughput. A guest is injured in the new loading procedure. HSE find the risk assessment still describes the original procedure - nobody updated it when the operation changed."
Example 2: Special events, seasonal attractions, and temporary installations have no specific risk assessments because it's just for a few weeks
Real Scenario
"A Halloween scare maze is set up in an unused area. A guest trips in the dark and is injured. There's no risk assessment for the maze, no documentation of lighting levels or floor hazards, and no proof that safety was considered."
Accident & Incident Records
Theme parks need incident documentation that meets HSE expectations for high-risk attractions, with trend analysis to identify recurring issues across the ride portfolio
The Problems
Why This Matters for Theme Parks
- Ride incidents are documented inconsistently, with some logged in the ride operator's book, some reported verbally to supervisors, and many near-misses going unrecorded entirely
When HSE investigate or insurance claims arrive, incident records are incomplete, contradictory, or missing entirely, making defence impossible
- Near-misses and equipment faults are not systematically recorded, so patterns that could predict serious incidents are never identified
The same fault occurs repeatedly until it finally causes an injury, at which point investigation reveals the problem was known but never addressed
The Solution
How Accident & Incident Records Helps
Mobile incident reporting with ride-specific forms, photo evidence, automatic RIDDOR assessment, and trend analysis across all attractions
Every incident is documented immediately with complete evidence, patterns are identified before they cause serious harm, and HSE investigations find comprehensive records
Use Cases:
- • Ride incident documentation with operator statements
- • Guest injury reporting with first aid treatment records
- • Near-miss and equipment fault logging
- • RIDDOR determination and reporting for serious incidents
- • Trend analysis by ride, zone, and incident type
- • Investigation workflow with corrective action tracking
- • Insurance claim documentation and evidence packages
Feature Screenshot
Accident & Incident Records
Real-World Examples
Example 1: Ride incidents are documented inconsistently, with some logged in the ride operator's book, some reported verbally to supervisors, and many near-misses going unrecorded entirely
Real Scenario
"A guest claims they reported a restraint feeling loose before a ride. The operator has no record of the conversation. Without documentation, it becomes the guest's word against the operator's - and the park loses the claim."
Example 2: Near-misses and equipment faults are not systematically recorded, so patterns that could predict serious incidents are never identified
Real Scenario
"A roller coaster sensor triggers emergency stops three times in one week. Operators reset it each time without formal reporting. On the fourth occurrence, a guest is injured during the sudden stop. Investigation reveals the known intermittent fault was never documented or investigated."
COSHH Assessments
Theme parks use a wide range of chemicals from water treatment to ride maintenance, often handled by seasonal staff who need quick access to safety information across a large site
The Problems
Why This Matters for Theme Parks
- Water treatment chemicals, ride lubricants, and maintenance chemicals are used without current COSHH assessments, with Safety Data Sheets buried in workshop filing cabinets
Staff suffer chemical burns or respiratory issues from improper handling, and HSE find no COSHH assessments during inspections
- Water ride treatment requires careful chemical handling, but seasonal staff receive minimal training and COSHH assessments don't reflect current products or procedures
Incorrect chemical mixing or handling causes staff injuries or guest exposure, with no documented training or assessment to demonstrate due diligence
The Solution
How COSHH Assessments Helps
COSHH assessment management with chemical inventory tracking, mobile SDS access, AI-powered product identification, and integration with training records
Every chemical has a current COSHH assessment, staff can access safety information instantly on their phone, and chemical handling training is documented
Use Cases:
- • Water ride treatment chemical COSHH assessments
- • Ride maintenance chemical and lubricant management
- • Workshop chemical storage and handling procedures
- • Cleaning chemical assessments for F&B and guest areas
- • Staff training records for chemical handling
- • Mobile SDS access for first aid response
- • Spill response procedure documentation
Feature Screenshot
COSHH Assessments
Real-World Examples
Example 1: Water treatment chemicals, ride lubricants, and maintenance chemicals are used without current COSHH assessments, with Safety Data Sheets buried in workshop filing cabinets
Real Scenario
"A maintenance technician is splashed with hydraulic fluid while working on a ride. First aid is delayed because nobody knows the correct treatment - the SDS is in a filing cabinet across the park. The burn is more severe than it should have been."
Example 2: Water ride treatment requires careful chemical handling, but seasonal staff receive minimal training and COSHH assessments don't reflect current products or procedures
Real Scenario
"A new seasonal worker adds the wrong concentration of chlorine to a water ride. Several guests report skin irritation. Investigation reveals no COSHH assessment for the current chlorine product and no documented training on safe handling."
Results Theme Parks Businesses Achieve
Other Leisure & Entertainment Solutions
Ready for a Thrilling Compliance Ride?
Join theme parks using Assistant Manager for ride safety excellence.